Hours of Operation:

Mon - Fri 8:00am - 8:00pm

Design a Trip

Let us create your perfect vacation with a customized itinerary designed to fit your specific needs, interests & travel style. 


What you need to know

  • US Citizens passports must have at least 6 months validity (past the date you intend to leave Australia);
  • US Citizens will require an Electronic Ticketing Authority (ETA) to enter Australia, will will process this on your behalf (if you're headed over to New Zealand too, you will also need an NZeTA);
  • If you are using frequent flyer miles, you must have your travel dates booked and confirmed before we can start this process;
  • If you have booked your own flights, please provide us with all details (ie: airline, flight #, departing and arriving airports, arrival date/time,  departure date/time);
  • We use four and five star accommodations;
  • We work with a limited number of selected B&B's, boutique hotels, hotels, apartments and lodge accommodations;
  • We partner with an airfares wholesaler to provide international and domestic airfares. Note: if we book your air travel, 'online check-in' is not always available:
  • We also offer travel services for those wishing to visit New Zealand & South Pacific Islands (ie: Fiji, Cook Islands);
  • We book complete itineraries which means we do not book pieces of an itinerary.  It is a requirement that both parties agree on the complete itinerary and price and your trip is booked all together;
  • We require at least four weeks’ notice (this may vary depending on time of year);
  • We do not itemize or breakdown pricing of our itineraries;
  • We do not get involved with using clients loyalty programs and credit card membership benefits etc.  If you wish to use any such programs, these must be booked directly by the client, and prior to working with us.
  • Please read our BOOKING CONDITIONS

About You 
Complete our 'Customized Itinerary Questionnaire'. Please add any additional information about your travel needs and style. We will contact you upon receipt of your questionnaire to discuss. A trip budget must be included.

To design the best possible trip we will need to speak in person to discuss your questionnaire and get to know you a little. This also confirms for us that you are serious and would be ready to book your trip if we invest the time in designing an itinerary that meets your needs, interests and budget as you have outlined. This process, although time consuming for both parties does ensure we deliver a highly customized itinerary and an incredible New Zealand and / or Australia experience.
  
Itinerary Design 
We will design and price a ‘suggested itinerary’, along with a quote for travel insurance. This will be sent via email for your review. Once you have reviewed the ‘suggested itinerary' and provide feedback, we will continue to make any changes necessary to ensure it meets your needs, interests and budget.  


Trip Deposit 
Once approved, we will proceed in making booking and confirming your trip. At this point we will request a non-refundable deposit of *$500 per person (deducted from your final trip cost). We strongly recommend purchasing travel insurance at time of booking. We will require your age and total trip cost to provide a quote. Please note, travel insurance must be purchased within 14 days of paying your trip deposit to be eligible for pre-existing conditions waiver. Refunds are only made for unused vouchers if the activity has been cancelled due to poor weather conditions or for reasons beyond the tour operators control. For this reason, we highly recommend purchasing travel insurance. *Some bookings will require a higher deposit of $1,000 per person. 


Confirming Your Itinerary 
Once your deposit has been received, we then proceed and send requests for confirmation on your itinerary. This can take a week or so. When this is complete, your 'confirmed' itinerary will be emailed to you along with an updated quote showing deposit paid and final payment due date. Any changes you request after this time will incur a $50 change fee per item. At this point, we will recommend making a lump sum payment towards your trip to allow us to ticket your airfares. Note. This is done through an industry partner (airfares wholesaler) so your payment will be made to them. We will advise details at the time. 


Final Payment 
Final payment is due 60 days prior to departure, or if booking with this period, full payment is due upon confirmation of your itinerary. We will contact you at least 65 days prior to arrange final payment. If paying by credit card, we require a 'Credit Card Authorization' form for the final amount to be completed. 


Travel Documents 
Your travel documents are sent by Priority Mail to arrive at least two weeks prior to travel. They include: 
• Airline e-ticket receipt; 
• Confirmed Itinerary (includes local phone numbers, addresses, tour pickup times etc);
 • Vouchers for all accommodation, tours, transfers and car hire will be waiting at your first hotel in Australia.  

Our ground operator in Sydney will be available for any questions/concerns while you are in Australia.