Complete our 'Customized Itinerary Questionnaire'. Please add any additional information about your travel needs and style. We will contact you upon receipt of your questionnaire to discuss. A trip budget must be included.
To design the best possible trip we will need to speak in person to discuss your questionnaire and get to know you a little. This also confirms for us that you are serious and would be ready to book your trip if we invest the time in designing an itinerary that meets your needs, interests and budget as you have outlined. This process, although time consuming for both parties does ensure we deliver a highly customized itinerary and an incredible New Zealand and / or Australia experience.
We will design and price a ‘suggested itinerary’, along with a quote for travel insurance. This will be sent via email for your review. Once you have reviewed the ‘suggested itinerary' and provide feedback, we will continue to make any changes necessary to ensure it meets your needs, interests and budget.
Once approved, we will proceed in making booking and confirming your trip. At this point we will request a non-refundable deposit of *$500 per person (deducted from your final trip cost). We strongly recommend purchasing travel insurance at time of booking. We will require your age and total trip cost to provide a quote. Please note, travel insurance must be purchased within 14 days of paying your trip deposit to be eligible for pre-existing conditions waiver. Refunds are only made for unused vouchers if the activity has been cancelled due to poor weather conditions or for reasons beyond the tour operators control. For this reason, we highly recommend purchasing travel insurance. *Some bookings will require a higher deposit of $1,000 per person.
Confirming Your Itinerary
Once your deposit has been received, we then proceed and send requests for confirmation on your itinerary. This can take a week or so. When this is complete, your 'confirmed' itinerary will be emailed to you along with an updated quote showing deposit paid and final payment due date. Any changes you request after this time will incur a $50 change fee per item. At this point, we will recommend making a lump sum payment towards your trip to allow us to ticket your airfares. Note. This is done through an industry partner (airfares wholesaler) so your payment will be made to them. We will advise details at the time.
Final payment is due 60 days prior to departure, or if booking with this period, full payment is due upon confirmation of your itinerary. We will contact you at least 65 days prior to arrange final payment. If paying by credit card, we require a 'Credit Card Authorization' form for the final amount to be completed.
Your travel documents are sent by Priority Mail to arrive at least two weeks prior to travel. They include:
• Airline e-ticket receipt;
• Confirmed Itinerary (includes local phone numbers, addresses, tour pickup times etc);
• Vouchers for all accommodation, tours, transfers and car hire will be waiting at your first hotel in Australia.
Our ground operator in Sydney will be available for any questions/concerns while you are in Australia.