We also offer travel services for those wishing to visit New Zealand on the same trip;
We book complete itineraries which means we do not book pieces of an itinerary. It is a requirement that both parties agree on the complete itinerary and price and your trip is booked all together;
We require at least four weeks’ notice (this may vary depending on time of year);
We do not itemize or breakdown pricing of our itineraries.
About You Complete our'Customized Itinerary Questionnaire'. Please add any additional information about your travel needs and style. We will contact you upon receipt of your questionnaire to discuss.
Itinerary Design We will design and price a
‘suggested itinerary’, along with a quote for travel insurance. This
will be sent via email for your review. Once you have reviewed the
‘suggested itinerary' and provide feedback, we will continue to make
any changes necessary to ensure it meets your needs, interests and
Trip Deposit Once approved, we will proceed in making booking and confirming your trip. At this point we will request a non-refundable deposit of $500 per person (deducted from your final trip cost).
We strongly recommend purchasing travel insurance at time of booking. We will provide quotes at time of booking. Please note, travel insurance must be purchased within 14 days of paying your trip deposit to be eligible for pre-existing conditions waiver. Refunds are only made for unused vouchers if the activity has been cancelled due to poor weather conditions or for reasons beyond the tour operators control. For this reason, we highly recommend purchasing travel insurance.
Confirming Your Itinerary Once your deposit has
been received, we then proceed and sending requests for confirmation on
your itinerary. This can take a few weeks. When this is complete, your
'confirmed' itinerary will be emailed to you along with an updated
quote showing deposit paid and final payment due date. Any changes you
request after this time will incur a $50 change fee per item. At this
point, we will recommend making a lump sum payment towards your trip to
allow us to ticket your airfares. Note. This is done through an
industry partner (airfares wholesaler) so your payment will be made to
them. We will advise details at the time.
Final Payment Final payment is due 60 days prior to departure, or if booking with this period, full payment is due upon confirmation of your itinerary. We will contact you at least 65 days prior to arrange final payment. If paying by credit card, we require a credit card authorization form for the final amount to be completed and faxed back to us.
Travel Documents Your travel documents are sent by Priority Mail to arrive at least two weeks prior to travel. They include:
• Vouchers (or confirmation numbers) for all accommodation, tours, transfers and car hire; • Airline tickets or e-ticket receipt; • Confirmed Itinerary (includes local phone numbers, addresses, tour pickup times etc); • Brochures
This process, although
time consuming, does ensure we deliver a highly customized itinerary
and an incredible Australia experience.